To initiate a return please use the CONTACT US tab at the top of our website and state the items you are requesting to receive credit for. You do need to wait for instructions from us to send it back. Complete the return process and then proceed to ship it back to us. Items must be sent back to Xandye Boutique within 5 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will be given
Returned items must be unworn / unused and unwashed (free of any stains from makeup, deodorant, or wear) with all Xandye Boutique and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 15 days will be discarded and no credit will be issued. No exceptions. PLEASE SEND PACKAGES TO THE STORE POSTAL ADDRESS ONLY. Items cannot be exchanged in person in the warehouse.
If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit will be issued and they will be blocked from our site.
At Xandye Boutique, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we’ve received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
Once an order has been placed and paid for, it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 5-7 business days to process your store credit. 10-15 days during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you’ll be issued a store credit in the form of a Gift Card or voucher via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers’ claim they have returned package but have no proof the item was sent back, therefore, for the customers’ security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
Final Sale Items
Non-Returnable, No Exceptions
All items found in the Sale category, accessories, bags, and wallets are non-returnable.