Items are processed and shipped out in 24-48 BUSINESS hours (Monday-Friday) after order is received it take 2-3 business days to be delivered. Gaborone and residents may receive their package in 1-2 business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Express shipping is the only guarantee service we provided.
Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1 day or sooner for the customer to receive it.
We use USPS Priority Express Shipping. If your order is placed before 12:30 pm Central African Time, and customer selects Express Shipping at check out, order will be shipped out the same day and received by the customer in 1-2 business days. Orders placed after 12 pm Central African Time will ship out next business day and received the day after that. Some areas do not offer next day shipping, if this is the case, customer will be notified.
Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.
Xandye Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the Courier company used directly. Any lost, stolen, or damaged packages must be reported as a claim to USPS.
We do not offer international shipping as of yet.